Return policy
At Liam & Fiona dublin, we do everything we can to ensure that our customers are satisfied with their purchases.
However, should you wish to return an item, you will find our guidelines and procedures for returns here.
Terms and conditions for returns
To ensure a fair and efficient process, the following conditions apply:
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You can only request a return after you have physically received the item.
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Return costs are borne entirely by the customer, including international shipping costs and any customs duties.
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Items must be unused, unwashed, undamaged and in their original condition, with all tags and labels intact.
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It is permitted to try on the item, but not to wear it.
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Returning products that were deliberately ordered in multiple sizes with the intention of returning some of them is not permitted.
How to return
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Send an email to info@liamfionadublin.com within 30 days of receiving the item to request a return.
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You will then receive the return address for our supplier (located in China).
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Return the item at your own expense, including any customs or shipping costs.
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We always recommend that you use a shipping method with track & trace so that the package can be tracked.
Refund
Once the item has been received at the return address and we have verified that it meets the conditions, the purchase amount will be refunded within 30 days via the original payment method.
Please note that processing times may vary depending on your bank or payment provider.
Responsibility and shipping
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We accept no responsibility for parcels marked as delivered by the shipping company but not received by the customer.
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If an incorrect address is provided, this is the customer's own responsibility.
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Address errors must be reported within 24 hours of placing the order.
Get in touch
If you have any questions regarding returns or the return process, please feel free to contact us:
Liam & Fiona
E-mail: info@liamfionadublin.com